TROUBLESHOOTING

Access

• I can't remember my username and/or password... what do I do?
• I have problems logging into my iTunes or Google Play Account, who do I contact?

Registration

• I have an Android smartphone and am having problems registering on HBO GO. Why is this?

Functionality

• Does HBO GO offer HD (High Definition)?
• Do HBO GO shows have subtitles?
• I'd like to change the language on the site; where and how can I change it?
• Where can I see the ratings given to shows and movies appearing in HBO GO?
• Why do I only see G-rated content when I access HBO GO?
• If I make a change to my Watch List from any of my devices, will the change appear in the HBO GO mobile app?

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Playback and Content

• When I try to watch a show, the video won’t stop buffering. Why is this?
• Why don’t I have any audio when I access HBO GO on my iPad/iPhone?
• I got an 2010 error message. What does this mean?

Devices

• Is HBO GO programming in Xbox 360 available in HD?
• I have additional questions about my Xbox 360. Where can I get help?
• How do I activate HBO GO in my Xbox 360?
• Troubleshooting HBO GO on your Apple TV
• How do I navigate through HBO GO using my XBox Controller?
• Does my cable service provider offer HBO GO on Xbox 360?

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Billing and General Questions

• I have billing related questions... who do I contact?
• Who will be charging my credit card?
• My payment method has expired... what do I need to do?
• I have issues with the charges in my AT&T Mexico invoice

Technical Questions

• When I try to watch a show on HBO GO, the volume is too low. How do I fix this?
• Should I deactivate my anti-virus software and firewalls to use HBO GO?