If you signed up through us at HBOGOLA.com and your payment was declined, make sure you are using one of the two accepted payment methods and that your card supports automatic recurring payments.
The cards accepted by HBO GO are:
- Visa
- MasterCard"
We currently don't accept AMEX, Pin Debit, Wallets, pre-paid cards (even if they are visa or mastercard).
If you are using Visa or Mastercard and still having issues make sure to check that your payment information such as postal code, security code, expiration date are correct.
If everything is correct, you can retry your payment. If you're still having trouble, please use the live chat option to speak to a representative or submit a request for assistance.
If you signed up through an app store, check with your app store provider (Apple, Google Play, or Samsung TV) to find out which payment methods are accepted.
If you signed up through a TV or mobile provider, check with your provider to find out which payment methods are accepted.
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