Payments are nonrefundable. However, there are circumstances where we may provide refunds on a case by case basis. If you believe you have a special case where you should be eligible for a refund, please use the live chat option to speak to a representative or submit a request for assistance. The decision to grant said refund is at the sole and absolute discretion of HBO GO. For more information about refunds, please see Section IV: Payment for Service and Billing in the HBO GO Terms of Use.
The decision to grant said refund is at the sole and absolute discretion of HBO GO.