Devices

Troubleshooting HBO GO on your Apple TV

As follows you will find some regular steps to follow when having issues with your HBO GO in your Appl TV. We recommend you follow these steps in order to correct any possible malfunction.

STEP 1: RESTART HBO GO

On your remote, press Home two times quickly.
Using the Touch surface, tap and swipe HBO GO up and off the screen to close it.
From the Home screen, restart HBO GO.

STEP 2: RESTART YOUR APPLE TV

Restart your Apple TV by navigating to Settings > System > Restart.

STEP 3: UPDATE YOUR APPLE TV SOFTWARE

Make sure that your Apple TV software is up to date by navigating to Settings > System > Software Updates.